Terms of Service
Effective Date: October 1, 2026 • Version 2.8
1. Master Subscription Agreement
These Terms of Service ("Agreement") govern the provision of cloud workforce management software, mobile application services, and biometric integration listeners operated by ManobHR Technologies Inc. By registering for an account, activating a trial sandbox, or executing an enterprise order form, your organization ("Customer") agrees to be bound by these terms.
2. Service Level Agreement (SLA) & 99.99% Availability
ManobHR commits to delivering a monthly uptime of 99.99% for core services (excluding scheduled maintenance). In the event that service availability drops below the committed threshold during any calendar month, Customer may claim prorated service credits in accordance with our Enterprise SLA Schedule.
3. Customer Data Ownership
Customer retains sole and exclusive ownership of all employee data, biometric logs, attendance records, and financial transaction histories stored within ManobHR. ManobHR does not claim any intellectual property rights over Customer Data and shall make available comprehensive data export formats (Excel, CSV, JSON, and PDF payslips) at any time.
4. Fees, Invoicing & Bangladesh Tax Invoices
Subscription fees are invoiced on either a monthly or annual recurring basis as designated in the plan configuration. All fees are exclusive of applicable VAT, AIT, or local withholding taxes unless explicitly specified. ManobHR issues compliant Mushak-6.3 VAT tax invoices for enterprise corporate tax filing.
5. Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or in connection with this contract shall be submitted to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.
6. Contact Legal Counsel
For legal notices, contract modifications, or Data Processing Addendum (DPA) execution, please contact:
